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Terms of Service & End-User License Agreement

Last updated: October 27, 2026

These Terms are a binding agreement between you and Satsuma Farms LLC ("we," "us," "Stoopify") governing your use of the Stoopify app and service. By creating an account or using Stoopify, you agree to these Terms, including the assumption of risk (Section 5), the limitation of liability (Section 11), and the arbitration agreement and class-action waiver (Section 13). If you do not agree, do not use Stoopify.

1. Who can use Stoopify

You must be at least 18 years old and able to form a binding contract. You are responsible for your account, for keeping your sign-in secure, and for everything that happens under it. Stoopify is open only in the neighborhoods the app lists, and we may open more or pause one. While a neighborhood is paused, its listings are hidden from other people and no new listing or offer can start there; trades already under way carry on, and nothing of yours is deleted.

2. What Stoopify is — and what it is not

Stoopify is a free platform that helps neighbors barter items — offering and trading goods with no money changing hands. We provide the platform only. We are not a party to any trade, sale, meetup, hand-off, or shipment between users. We do not own, inspect, test, appraise, store, insure, or guarantee any item. We do not verify the identity of any user, and we do not conduct background checks. Authenticating a sign-in with Apple or Google is not identity verification. We do not guarantee that any user is who they claim to be, that any item is as described, or that any trade will occur, complete, or be satisfactory. Any dealings between you and another user are solely between the two of you.

3. Community rules & acceptable content

Stoopify depends on trust. You agree not to post, send, or trade anything that is:

We have zero tolerance for objectionable content and abusive behavior. Child sexual abuse material is illegal and strictly forbidden; we preserve and report it to NCMEC and law enforcement as the law requires. Photos are automatically screened for prohibited content when you upload them, and one that fails is refused. You can also report any listing, message, or user, and you can block another user, directly in the app. We review reports of objectionable content and act on them — including removing content and terminating accounts — within 24 hours. We may remove content, or suspend or terminate accounts, at our discretion to keep the community safe.

A listing that includes contact details (a phone number, email address or link), asks for payment, or appears to offer a prohibited item is held for review before other neighbors can see it.

4. Your content & license

You keep ownership of the content you post. You grant Satsuma Farms LLC a non-exclusive, worldwide, royalty-free license to host, store, reproduce, and display your content solely to operate and improve the service. You are responsible for your content and confirm you have all rights necessary to post it.

5. Trading, hand-offs & your assumption of risk

You use Stoopify — and meet, hand off, drop off, and ship items — entirely at your own risk. Because every trade happens directly between users, you knowingly and voluntarily assume all risks arising from your use of the service and from any interaction with another user, including without limitation:

To the fullest extent permitted by law, you release Satsuma Farms LLC and its owners, members, and agents from any and all claims, demands, damages, and liabilities — known or unknown — arising out of or connected to a trade, hand-off, meetup, drop-off, pickup, or shipment between users. Because Stoopify is a free service and no money, escrow, insurance, or payment is ever involved, Stoopify does not and cannot refund, reimburse, replace, or otherwise make you whole for any item or loss. Our completed-trade counts, reporting, and blocking tools exist to help the community and to let us remove bad actors, but they are not a guarantee of anyone's honesty, safety, or performance.

Trade safely: meet in a public place in daylight, tell a friend your plan, inspect items before you commit, keep your home address private, confirm receipt in the app only after you actually have the item, and stop and report anyone who makes you uncomfortable. If you believe a crime has occurred, contact your local police — Stoopify is not a substitute for law enforcement.

6. Reports, disputes & enforcement

If a trade goes wrong, use the in-app report and block tools. Stoopify is not an arbiter of disputes between users and does not referee, mediate, or resolve them, and issues no refunds or compensation. We may, at our sole discretion, review reports, record reliability signals, warn, suspend, or ban users, and remove content — including a chat photo or profile photo that breaks these Terms, short of any ban, in which case we tell you why — but we are under no obligation to take any particular action, and any action we take does not make us a party to your trade or liable for it.

When a trade goes wrong, either person can leave a private note about the other. The other person isn't told about the note, and the trade's chat closes for both of you with neutral words that don't say why. We don't decide individual trades. Our team looks only at patterns — for example, notes from several different neighbors about one account within 90 days, or repeated late cancels — and may then warn, limit, suspend or close that account. If you say "We didn't swap" about a trade marked done, we ask the other person: the trade is undone only if they agree, and if they say no or don't answer, it stays done and nothing is filed against either of you.

Cancelling an agreed trade, moving its meetup time, or blocking the other person within two hours before the planned meetup, or after it, counts as a late cancel. Late cancels are recorded privately — you can see your own — and we may limit an account that repeatedly cancels late. An account can have up to 3 agreed trades at once until its first completed swap, and up to 5 after that.

Reports of rule-breaking that our team confirms count as strikes: two within 90 days bring a warning, and three close the account. We may also suspend an account for a time. A moderator may pause an account named in an urgent report — for example, that its owner is under 18 or is harassing someone — for up to 48 hours while we review it, which ends its live trades like any suspension.

7. Acceptable use

Don't misuse the app: no scraping, reverse-engineering, or interfering with the service; no automated abuse; no impersonation; no harvesting others' data; and no attempts to evade a ban. Follow all applicable laws.

You choose your handle when you join and can change it once; after that it is permanent. We may change a handle that impersonates someone or breaks these Terms, and we will tell you if we do. A handle that is released or changed is held for 90 days before anyone else can take it.

8. Intellectual property & DMCA

The Stoopify name, app, and design are owned by Satsuma Farms LLC. If you believe content on Stoopify infringes your copyright, send your notice to hello@stoopify-nyc.com with: your contact information; identification of the copyrighted work; identification and location of the allegedly infringing material; a statement of good-faith belief; a statement, under penalty of perjury, that your notice is accurate and you are authorized to act; and your signature. We will remove infringing material and terminate repeat infringers. A user whose content is removed may submit a counter-notice with the same elements.

9. Termination

You can delete your account at any time in the app. We may suspend or terminate your access at any time, with or without notice, if you violate these Terms or to protect the community or the service. When we suspend or close an account, its open offers and trades are cancelled, and the other people in them are told the trade is off (not why). We may also pause a stoop whose owner hasn't been active for a while or has let several offers run out unanswered; that hides its listings and refuses new offers until the owner comes back. Sections that by their nature should survive (including 2, 4, 5, 10, 11, 12, 13, and 15) survive termination.

10. Disclaimers

Stoopify IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the service will be uninterrupted, secure, or error-free, that any item is as described, or that any trade will occur or be satisfactory. No advice or information obtained from Stoopify creates any warranty.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, Satsuma Farms LLC AND ITS OWNERS, MEMBERS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROPERTY, PROFITS, DATA, OR GOODWILL, OR FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, ARISING OUT OF OR RELATING TO Stoopify, ANY TRADE, MEETUP, HAND-OFF, DROP-OFF, PICKUP, OR SHIPMENT, OR ANY CONDUCT OF ANOTHER USER — WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, OR ANY OTHER THEORY, AND EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO Stoopify WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold Satsuma Farms LLC and its owners, members, and agents harmless from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your content, your trades or interactions with other users, your use of the service, or your violation of these Terms or of any law or third-party right.

13. Dispute resolution — arbitration & class-action waiver

Please read this section carefully — it affects your legal rights. You and Satsuma Farms LLC agree that any dispute arising out of or relating to Stoopify or these Terms will be resolved by binding individual arbitration, administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in New York, rather than in court — except that either party may bring an individual claim in small-claims court, and either party may seek injunctive relief for intellectual-property or misuse claims. You and we waive any right to a jury trial and to participate in a class, collective, or representative action. You may opt out of this arbitration agreement by emailing hello@stoopify-nyc.com within 30 days of first accepting these Terms. These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules; to the extent any dispute proceeds in court, it will be brought exclusively in the state or federal courts located in New York.

14. Apple App Store

These Terms are between you and Satsuma Farms LLC only, not Apple, and Apple is not responsible for Stoopify or its content. Your use must comply with the Apple Media Services / App Store Terms. Apple has no obligation to provide support or maintenance for Stoopify, and is not responsible for any product warranties, product claims, intellectual-property claims, or your or a third party's claims relating to Stoopify. You represent that you are not located in a U.S.-embargoed country or on a U.S. prohibited-parties list. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

15. General

If any provision is held unenforceable, the rest remains in effect (severability). These Terms are the entire agreement between you and us regarding Stoopify. We may assign these Terms; you may not. Our failure to enforce a provision is not a waiver. We may update these Terms; we will change the date above and tell you once in the app about material changes, recording when you acknowledge them, and continued use means you accept them. Questions or notices? Email hello@stoopify-nyc.com.

Contact

Questions about these terms? Emailhello@stoopify-nyc.com.